Network / Server Uptime Agreement
Network / Server Uptime Agreement
We at NetlightSystems Hosting solution strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time we experience downtime.
We guarantee that our network will stay up 99.9% of the time.
Server uptime on the other hand is dependant on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes, however on extreme issues it will take more than fifteen minutes to resolve the issue. This is because in these extremely rare circumstances, the server will require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get the server back up and running.
In these extreme cases, we make sure we communicate properly to you.
